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Adobe access of Mail app

Community Beginner ,
Oct 30, 2018 Oct 30, 2018

Any suggestions on how to allow Adobe to access mail app?  I can longer send a PDF as mail attachment?

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Community Expert ,
Oct 31, 2018 Oct 31, 2018

What happens when you try to do so? Also, what application are you referring to, including the exact version number, and what's your OS version?

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Community Beginner ,
Oct 31, 2018 Oct 31, 2018

Thank you for your response.

When I click on mail icon to forward a file— it then asks if I want to use defauot(mail) app or webmail. When I choose default— I get error message from adobe that says unable to complete your request.

Thanks

Dan

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Community Expert ,
Oct 31, 2018 Oct 31, 2018

Please answer the questions above.

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Community Beginner ,
Oct 31, 2018 Oct 31, 2018

Adobe reader version 2019.008.20080

Mac OS Mohave. version 10.14

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Community Beginner ,
Oct 31, 2018 Oct 31, 2018

Message is “An error occurred while trying to create a mail document. Adobe Acrobat is unable to complete your request.”

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Community Beginner ,
Oct 31, 2018 Oct 31, 2018

Do I need to grant permission to adobe to access my Mac mail account?

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Adobe Employee ,
Dec 20, 2018 Dec 20, 2018
LATEST

Hi danb,

  As per the issue description mentioned above, you are facing issue when trying to  send  PDF as mail attachment, is that ocrrect?

Try the troubleshooting steps given in the following forum thread help document:

An error occurred while trying to create a mail document | macOS Mojave 10.14

You may also refer to the following forum thread discussing the similar issue:

An error occurred while trying to create a mail document. Acrobat is unable to complete your request

Thanks,

Shivam

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