Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
0

Adobe access of Mail app

Community Beginner ,
Oct 30, 2018 Oct 30, 2018

Copy link to clipboard

Copied

Any suggestions on how to allow Adobe to access mail app?  I can longer send a PDF as mail attachment?

Views

1.7K
Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 31, 2018 Oct 31, 2018

Copy link to clipboard

Copied

What happens when you try to do so? Also, what application are you referring to, including the exact version number, and what's your OS version?

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 31, 2018 Oct 31, 2018

Copy link to clipboard

Copied

Thank you for your response.

When I click on mail icon to forward a file— it then asks if I want to use defauot(mail) app or webmail. When I choose default— I get error message from adobe that says unable to complete your request.

Thanks

Dan

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 31, 2018 Oct 31, 2018

Copy link to clipboard

Copied

Please answer the questions above.

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 31, 2018 Oct 31, 2018

Copy link to clipboard

Copied

Adobe reader version 2019.008.20080

Mac OS Mohave. version 10.14

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 31, 2018 Oct 31, 2018

Copy link to clipboard

Copied

Message is “An error occurred while trying to create a mail document. Adobe Acrobat is unable to complete your request.”

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 31, 2018 Oct 31, 2018

Copy link to clipboard

Copied

Do I need to grant permission to adobe to access my Mac mail account?

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 20, 2018 Dec 20, 2018

Copy link to clipboard

Copied

LATEST

Hi danb,

  As per the issue description mentioned above, you are facing issue when trying to  send  PDF as mail attachment, is that ocrrect?

Try the troubleshooting steps given in the following forum thread help document:

An error occurred while trying to create a mail document | macOS Mojave 10.14

You may also refer to the following forum thread discussing the similar issue:

An error occurred while trying to create a mail document. Acrobat is unable to complete your request

Thanks,

Shivam

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines