Adobe Account Access sign in request when opening W10

New Here ,
May 22, 2021 May 22, 2021

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I've noticed the Adobe Account Access sign in request several times when my Reader DC (up to date) is not active.  The signin request notes timeout as the cause for action.  Now I see that it appeared this time after bootup from W10 Hibernate (also up to date).  Is this action normal even though no PDFs were open at the tiime of Hibernate?  Thx

 

Regards, Charles

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Adobe Community Professional , May 23, 2021 May 23, 2021

use your os system uninstaller to uninstall reader.first, reset the cc app:
then, if it's installed, uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer

reinstall reader, Adobe Acrobat Reader DC Download | Free PDF viewer for Windows, Mac OS, Android

but make sure you untick the unwanted tag-along-ware.

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Adobe Community Professional ,
May 22, 2021 May 22, 2021

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is the only adobe program on your computer adobe reader?

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New Here ,
May 23, 2021 May 23, 2021

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Yes kglad, it is.  It is also on my Android.  Now I am thinking the sign in is for the could and therefore it makes sense. (?)  Thx

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Adobe Community Professional ,
May 23, 2021 May 23, 2021

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use your os system uninstaller to uninstall reader.first, reset the cc app:
then, if it's installed, uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer

reinstall reader, Adobe Acrobat Reader DC Download | Free PDF viewer for Windows, Mac OS, Android

but make sure you untick the unwanted tag-along-ware.

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New Here ,
May 23, 2021 May 23, 2021

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Thanks for the info. I'll let you know how it works out when I can get to it.  Thanks again.

 

Regards, Charles

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Adobe Community Professional ,
May 23, 2021 May 23, 2021

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you're welcome,.

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New Here ,
Jun 05, 2021 Jun 05, 2021

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Followed your steps and the issue is resolved.  Thanks.  I did not have cc but did have Digital Editions 4.5 which I removed, no need.

 

Regards, Charles

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Adobe Community Professional ,
Jun 05, 2021 Jun 05, 2021

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good to hear!

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