Adobe Acrobat black screen

[1MK]

I do have an HP Laptop and Adobe Acrobat it doesn't work, the screen is blank like is loading I try to uninstall it and install it back but no luck on my pc it works fine any one have a fix?

                                                                                                                                                          thnaks

[Meenakshi Negi]

Hi 1MK,

Sorry about the delay in response.

If the issue still occurs, try reinstalling the application using the following steps:

- Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
- Reboot the machine
- Install from the following pages

Adobe Acrobat Pro: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

Acrobat Reader: https://get.adobe.com/reader/enterprise/. 

If that does not help, create a  new user profile on your machine and install the application. Let us know if you experience the same behavior or if it works fine.

Let us know how it goes.

Thanks,

Meenakshi