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Adobe Acrobat DC crashes when using measuring tool

Community Beginner ,
Feb 28, 2022 Feb 28, 2022

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Good afternoon.
I have a problem with acrobat reader dc. 
I make an image on adobe illustrator and save her in PDF format. After that, when I'm using the measuring tool in some parts of the document the Adobe application starts blocking. I have to wait for 10 s (more or less) to continue my measures.
I have already reinstalled de adobe and used a different PC but the problem persists.
Additionally, when I try to see the Dump file of Adobe the application stays "Not responding" and I can´t see any error logs.

What can be happening?

 

Best Regards

 

[Message moved to the Acrobat Reader Support by Moderator]

TOPICS
Crash or freeze , Edit and convert PDFs , General troubleshooting

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Adobe Employee ,
Feb 28, 2022 Feb 28, 2022

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Hi Andre,

 

Hope you are doing well and sorry to hear that.

 

Would you mind sharing the version of the Acrobat Reader DC you are uisng? To check the version go to Help > About Acrobat and make sure you have the recent version 21.11.20039 installed go to help > check for updates and reboot the computer once.

 

Is this an issue with this specific file or with other PDFs as well? Please try with  a different PDF file and check.

 

Also please go through the help page listed below and see if that works for you.

https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

 

 

Regards

Amal

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Community Beginner ,
Feb 28, 2022 Feb 28, 2022

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Good night Amal.
The version of my adobe is  21.11.20039.

I test another file that I have  exported from Illustrator and the problem persists. But if I test a generic file (only text, not from illustrator) the PDF doesn´t block.

Regards.
André

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Adobe Employee ,
Mar 01, 2022 Mar 01, 2022

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Hi there

 

Thanks for trying out the suggestion. As the issue is with the PDFs exported from Illustrator, please check your export settings in Illustrator and see if that works for you.

 

Regards

Amal

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Community Beginner ,
Mar 02, 2022 Mar 02, 2022

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Good morning Amal.
I´m saving the file as shown in the figure below. I let all options by default.

Andr23368978k0l3_0-1646224837101.png
Is there anything I should change?

Regards

 

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Adobe Employee ,
Mar 04, 2022 Mar 04, 2022

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Hi there

 

You may also raise your query on Illustrator community https://community.adobe.com/t5/acrobat-discussions/probl%C3%A8me-impression-pdf-acrobat-pro/m-p/1278... and see if that helps.

 

Regards

Amal

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Community Beginner ,
Feb 15, 2024 Feb 15, 2024

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LATEST

Hi, for anybody who still have this issue, for me the only way to solve the problem was to go to Preferences > Measuring (2D) and disable Snap to 2D Content. I hope this help!

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