Adobe Acrobat DC Freezing on Save

[waseem_0721]

I'm facing a frustrating issue with Adobe Acrobat DC. Whenever I try to save a document after making edits, the application freezes completely. I've tried saving in different formats (PDF, Word), but the outcome is always the same.

I've already tried the following troubleshooting steps:

• Restarting Acrobat DC: This temporarily fixes the issue, but it happens again after a few saves.
• Checking for Updates: My Acrobat DC is up-to-date.
• Disabling Add-ons: I've disabled all third-party add-ons, but the problem persists.

My system specifications are:

• Operating System: Windows 10 (latest update)
• Processor: Intel Core i7-9750H
• RAM: 16GB
• Acrobat DC Version: [Insert your Acrobat DC version]

I'm using Acrobat DC primarily for editing and converting PDF documents. This freezing issue is significantly impacting my workflow. Any suggestions or solutions would be greatly appreciated.

[Meenakshi Negi]

Hi waseem_0721,

Thank you for reaching out.

Please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html. 

You may try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html. 

If the issue still occurs, please share the process logs using the steps suggested here: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html.

Share the Acrobat version number.

Thanks,

Meenakshi