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Adobe Acrobat DC Reader 21.011.20039

New Here ,
Mar 07, 2022 Mar 07, 2022

One of our terminal servers was updated over the weekend and now users on this server it is asking for the username and password.

 

Please investigate

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General troubleshooting , View PDF
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correct answers 1 Correct answer

New Here , Mar 11, 2022 Mar 11, 2022

I have had to uninstall and reinstall the 32 bit version and it seems to be ok now.

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Adobe Employee ,
Mar 08, 2022 Mar 08, 2022

Hi Darren 

 

Hope you are doing well and sorry to hear that.

 

Please try to update the application to the new version 22.1.20085 from the help menu > check for updates and reboot the computer once and check if that helps.

 

Regards

Amal

Regards
Amal
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New Here ,
Mar 10, 2022 Mar 10, 2022

Hi

 

Updated, rebooted and it is still asking for the username and password.

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Adobe Employee ,
Mar 10, 2022 Mar 10, 2022

Hi there

 

Please try to create a new test user profile with full admin rights in Win and try using the application there and check.

 

Regards

Amal

Regards
Amal
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New Here ,
Mar 11, 2022 Mar 11, 2022
LATEST

I have had to uninstall and reinstall the 32 bit version and it seems to be ok now.

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