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Adobe Acrobat - Invalid Plugin detected: Adobe acrobat reader will quit

New Here ,
Mar 02, 2024 Mar 02, 2024

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I'm using Adobe Reader on Windows 11

 

Not sure when the problem started - but probably was after upgrade from Windows 10 to 11

 

Anyway, I get the 'invalid plugin' each time I try and open a PDF. I've gone through the discussions, and there is a lot of talk about removing the 'Plug_ins' folder or removing apps like bable translation. However, the only folder I have in 'C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader' is 'acrocef_1', and I don't use any of the apps suggested as being in conflict with adobe reader

 

I have tried uninstalling adobe reader and re-installing, but this made no difference

Any other suggestions on how to remove the error message?

 

Thanks

TOPICS
Crash or freeze , View PDF , Windows

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Adobe Employee ,
Mar 18, 2024 Mar 18, 2024

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Hi there,

 

Hope you are doing well and sorry for the delay.

 

Please go through the correct answer marked in the similar discussion https://adobe.ly/3IM752Q and see if that works.

 

Let us know how it goes.

 

~Amal

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New Here ,
Mar 18, 2024 Mar 18, 2024

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Thanks for the tip. I have seen this post before. My situation is slightly different in that I don't have a plug_ins folder, so I have nothing to delete or rename, or remove dlls from

 

Did I misunderstand the solution?

thanks

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Adobe Employee ,
Mar 20, 2024 Mar 20, 2024

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Hi there

 

We are sorry to hear that.

 

Please go to the location- C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins and remove one of the DLL file "ComposerPlayerControl.dll" then start Acrobat Reader (right click on desktop screen, choose Properties/ Compatibility) and go to Help -> Repair Installation and check if that works.

 

~Amal

 

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