Adobe Acrobat Pro 2020 Greyed out "Save" button

New Here ,
Dec 15, 2021 Dec 15, 2021

Copy link to clipboard

Copied

One of my clients computers can't seem to save a pdf using file --> save. It is greyed out as well as the save icon on the task bar. 

 

More info: they download a pdf from our website and save it to thier desktop. They open the pdf with adobe acrobat pro 2020. They make edits to the pdf. They go to save it and the buttons are greyed out. This client used the save as function to save the file, naming it something different, and that works to save, however, when they open the newly "saved as" file and make further edits, the save button is still greyed out. 

 

I ran a repair and that didn't help. What are some other troubleshooting steps?

TOPICS
General troubleshooting

Views

33

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 15, 2021 Dec 15, 2021

Copy link to clipboard

Copied

LATEST

Post the question in the forum for Adobe Acrobat.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines