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Adobe Acrobat Pro DC 32bit will not print

New Here ,
May 17, 2023 May 17, 2023

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users in my department cannot print since an update that was released around the 11th of this month.
it affects users with adobe acrobat pro dc 32bit version.
at the print dialog, they cannot press the print setup button. it will not open the prompt and also the print button does nothing. it closes the print dialog and then nothing prints. Only solution is to uninstall and reinstall.

Users are able to open PDF in chrome and print the file. Please release a update/fix for this 32bit printing issue.

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Print , Windows

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Adobe Employee ,
May 30, 2023 May 30, 2023

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Hi Phi229434398441,

 

Thank you for reaching out, and sorry about the trouble.

 

Could you please confirm if this happens with all the users in your department?

As mentioned, the issue occurs only with the 32-bit version. Would you mind sharing the application and OS version used on the machine? 

It would be helpful; if you could share the screen recording of the workflow. 

Share the process logs using the steps suggested in the following help document: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html.  

 

Let us know if you need any help.

 

Thanks,

Meenakshi

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