Adobe Acrobat Pro

[stephanie_rachec87315931]

Believe I bought the right product. Invoice says Acrobat Pro Subs... in the Set up, I have to input a trial, subscription or serial number and none of the invoice numbers work.

[Test Screen Name]

Invoice numbers are not serial numbers.

1. It sounds as if you have purchased a subscription. Please confirm this is the case (monthly payment)?

2. What is the exact version you have downloaded, or the name of the installer?

[Test Screen Name]

Also, where did you buy?

[stephanie_rachec87315931]

Online on the adobe website. Invoice is from Adobe Systems Incorporated

[stephanie_rachec87315931]

Yes subscription and paid 1 year.

Invoice says acrobat Pro Subs CC all MLP 12 Mo ESD Sub Mun 1YR PRPD $179.88 usd

thanks

[Test Screen Name]

Ok, thanks. The way it should work is this.

A subscription has no serial number. Instead, it belongs to an Adobe ID. So you just need to sign in to Acrobat using the same Adobe ID. It checks your subscription, and if you have one, the software is ready to run.

[Test Screen Name]

Oh and we still need to know the version you have, or the name of the installer. Because you might have downloaded the wrong software.

[stephanie_rachec87315931]

Please see attached.

Stephanie

[Test Screen Name]

Nothing was attached. If you want to share a screen shot you CANNOT reply by email.

[stephanie_rachec87315931]

Then how do I share a screen shot?

[stephanie_rachec87315931]

Done!

[Test Screen Name]

Come back to the forum page. Click REPLY. Use the photo icon to add a JPG of your screen shot. Or tell us what it says.

[Test Screen Name]

Sorry, still no sign of it. In your reply I just see the word "Done".