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Adobe acrobat reader crashes on windows terminal server

New Here ,
May 06, 2024 May 06, 2024

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Hi, here's a crash log:

 

Log Name:      Application 
Source:        Application Error
Date:          5/6/2024 3:42:20 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ZAM-PRG-Server2.zeitgeist.local
Description:
Faulting application name: Acrobat.exe, version: 24.2.20736.0, time stamp: 0x66365a08
Faulting module name: Acrobat.dll, version: 24.2.20736.0, time stamp: 0x66365a01
Exception code: 0xc0000005
Fault offset: 0x00000000008fbeeb
Faulting process id: 0x35c8
Faulting application start time: 0x01da9fbb360613b0
Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.dll
Report Id: be2f2718-0884-4595-9112-ce8b2cc56ea4
Faulting package full name:
Faulting package-relative application ID:


We tried to reinstall it but it's still crashing. It happens when you open the file and close it immediately. There's a lot of users who just check the files quickly so it's an issue... Can anyone help?

 

[moderator corrected HTML formatting error]

TOPICS
Crash or freeze , PDF and browsers , View PDF , Windows

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Community Expert ,
May 16, 2024 May 16, 2024

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It does not happen for local users?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
May 16, 2024 May 16, 2024

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No, this particualr behavior seems to be centred on Windows RDS (Remote Desktop Services) Session Hosts.

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New Here ,
May 22, 2024 May 22, 2024

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Any update?

We can confirm that this is indeed the case on all terminal server machines.

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