Adobe Acrobat Reader DC attachment won't send via Outlook

[barryjayak]

Reference:

Adobe Acrobat Reader DC     2015 Release Version 2015.023.20053

Outlook Office 365                  version 16.0.6965.2117

Works:

Create an email in Outlook, attach a .pdf file and send.

Doesn't work:

Open .pdf in Adobe Acrobat Reader and use the >File; >Send File; >Attach to Email    Go to Outlook, enter email address, hit "SEND"

I don't receive any error message and the email appears to send. However, it doesn't appear in the SENT folder, and it DOES NOT send.

Any help is appreciated. My IT support group is not able to help.

[Adorobat · Accepted solution]

Hi barryjayak,

Could you please try checking update for Reader and see if that works:

Launch Reader>click Help>click Check for Updates.

[barryjayak]

Further investigation -> Problem solved by deleting all Outlook Profiles.

[Adorobat]

Thank You for sharing the findings with us.

-Shivam

[martinvant]

What do you mean with "Problem solved by deleting all Outlook Profiles"?

Did you do this somewhere in Adobe Acrobat Reader?

Or did you delete all your accounts in Outlook?!