Adobe Acrobat Reader DC for Mac hangs with OneDrive

Report · Apr 06, 2017

Hi everyone!

I decided to save an edited (with several comments) PDF document to my OneDrive.

As this was the first time, I was requested to connect Acrobat Reader to my OneDrive account. While doing this, I entered my email account, then pressed "NEXT" and then Acrobat entered an endless loop (with beautiful grey and blue squares dancing) and never asked for my password.

I can't figure out how to cancel the process, so I can save my document somewhere else safer.

I don't want to "Force Quit" because I could loose my comments.

Anyone has an idea of how to "cancel" the process and save my file somewhere else?

Regards,
Claudio

Report · Apr 07, 2017

Hi Claudios16009322,

As mentioned in the screenshot, the "Cancel" option didn't it work for you?

You are correct, if you will "Force Quit" the process or application it would not save the changes.

Would suggest you to wait for a while for "Cancel" button to appear.

If the online storage is not working for you, then you may change the setting from preferences so that you will not face any trouble.

Uncheck> "Show online storage when saving files"

Regards,

Akanchha