Adobe Acrobat Reader DC has stopped working (0x7707518f)

Report · Jan 17, 2017

Hi,

I face a strange issue in my Windows Server.

I use a software that prints set of documents - one such document opens up the adobe reader before printing it.

As this is a routine job, I have automated the process. But sometimes, when adobe reader opens before printing, it crashes with the below error message and that stops my automation.

Error Message:

Title: AcroRd32.exe - Application Error

Description: The exception Single Step

A single step or trace operation has just been completed. (0x80000004) occured in the application at location 0x7707518f.

Click OK to terminate the program.

When I click OK, the error message goes away and does not occur until next few hours.

Any help would be appreciated.

Thanks,

Sreeni

Report · Jan 17, 2017

Hi 1812908,

Please try the troubleshooting steps mentioned below-

Solution-1

1- Close Acrobat Reader

2- Locate Reader shortcut on desktop>right click>select Properties>under Compatibility tab>check the box Run this program in compatibility mode for and select Windows 7 from the drop down options>click Apply>OK

3- Relaunch Adobe Reader.

Solution-2

If solution-1 doesn't work then try disabling the protected view for testing purpose and see if that helps.

Edit>Preferences>Security(enhanced)>Protected View Off

*Please Enable the Protected view if it works, as its not recommended to keep the security turned off.

Protected View feature for PDFs (Windows), Adobe Reader

*If the solutions mentioned above doesn't work then please try creating the hidden administrator account and then launch the Acrobat Reader DC to see if that helps.

Let us know if it still doesn't work.

Regards,

Akanchha