Adobe Acrobat Reader DC: Installation complete (failed)

New Here ,
Jul 13, 2022 Jul 13, 2022

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Just installed Windows 10 fresh, ran windows updates and driver updates. Download Adobe Reader DC from Adobe’s site and the installer at the end says “Adobe Acrobat Reader DC: Installation complete” but has a red “x” icon next to the completed status bar instead of a green checkmark. No error message or anything of value that might help me determine what the problem is.

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Adobe Employee ,
Jul 13, 2022 Jul 13, 2022

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Hi Erik!

 

Please try closing the window and check if you get the application installed and open it.

If not, try to run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html) and reboot the machine.

Then install Acrobat Reader DC from the following page: https://get.adobe.com/reader/enterprise/.

 

Let us know how it goes.

 

Thanks,

Meenakshi

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Adobe Employee ,
Jul 14, 2022 Jul 14, 2022

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Hi

Could you please share the error screenshot and confirm if Reader is actually installed on the machine or not.

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New Here ,
Jul 14, 2022 Jul 14, 2022

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IMG_0756.jpg

 This was the error message. Super not helpful!

 

I ended up getting it installed by using the full installer intended for IT or whatever.

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New Here ,
Jul 14, 2022 Jul 14, 2022

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I agree with OP here.

I get exact same error as screenshot above with current online installer

 

Also, I used to use the mentioned enterprise link to download the offline installer, but now there is no longer the 64bit version available, only the 32bit one. And I use the 64bit build.

 

This issue has at least a couple of days.

 

Seriously, what's wrong with you, Adobe employees? Did you suddenly discontinued the 64bit builds?

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Adobe Employee ,
Jul 14, 2022 Jul 14, 2022

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Hi,

On enterprise link (https://get.adobe.com/reader/enterprise ) , to get 64-bit Reader please select "All Languages" in step 2 dropdown. You can also get 64-bit Reader from https://get.adobe.com/reader/otherversions/

 

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Adobe Employee ,
Jul 14, 2022 Jul 14, 2022

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LATEST

Hi,

It would be helpful for us to debug this issue, if you could share following file from your machine

 C:\Users\<user name>\AppData\Local\Temp\Adobe_ADMLogs

 

Thanks 

Ravi

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