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Just installed Windows 10 fresh, ran windows updates and driver updates. Download Adobe Reader DC from Adobe’s site and the installer at the end says “Adobe Acrobat Reader DC: Installation complete” but has a red “x” icon next to the completed status bar instead of a green checkmark. No error message or anything of value that might help me determine what the problem is.
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Hi Erik!
Please try closing the window and check if you get the application installed and open it.
If not, try to run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html) and reboot the machine.
Then install Acrobat Reader DC from the following page: https://get.adobe.com/reader/enterprise/.
Let us know how it goes.
Thanks,
Meenakshi
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Hi
Could you please share the error screenshot and confirm if Reader is actually installed on the machine or not.
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This was the error message. Super not helpful!
I ended up getting it installed by using the full installer intended for IT or whatever.
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I agree with OP here.
I get exact same error as screenshot above with current online installer
Also, I used to use the mentioned enterprise link to download the offline installer, but now there is no longer the 64bit version available, only the 32bit one. And I use the 64bit build.
This issue has at least a couple of days.
Seriously, what's wrong with you, Adobe employees? Did you suddenly discontinued the 64bit builds?
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Hi,
On enterprise link (https://get.adobe.com/reader/enterprise ) , to get 64-bit Reader please select "All Languages" in step 2 dropdown. You can also get 64-bit Reader from https://get.adobe.com/reader/otherversions/
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Hi,
It would be helpful for us to debug this issue, if you could share following file from your machine
C:\Users\<user name>\AppData\Local\Temp\Adobe_ADMLogs
Thanks
Ravi