Adobe Acrobat Reader DC installation fails

[sia20162018]

I have Windows 7 and have tried several times to install the latest Acrobat Reader with Internet Explorer, Google Chrome and Firefox and I get the same message: Newer version already installed. There is no version installed since I had uninstalled everything from Adobe. How can I install it?

[AnandSri]

Hello Sia,

I am sorry for the trouble you had with Adobe Reader, please reboot the machine once and use Acrobat cleaner tool to remove any corrupt or conflicting installation files of Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine again and then download the setup of Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

once the setup is downloaded, Right-click on the setup file and click on ‘properties’.

Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8/7/XP operating system from the drop down menu and proceed with the installation.

Once this is done, restart the computer and locate the Adobe Reader icon, right click and choose 'Run as Administrator'.

If you experience any issue, please create a test user profile with full admin rights and install Adobe Reader and check.

Is it possible to post a screenshot of the error? To post the screenshot, refer to https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

[sia20162018]

I followed the instructions, but I was not able to install Adobe Acrobat Reader DC. I got an error:

[AnandSri · Accepted solution]

Hello Sia,

I am sorry for the delayed response and inconvenience caused to you, please reboot the machine once and check for any pending updates of Windows from Control panel, install the updates and reboot the machine.

Then refer to the following Adobe article and try the suggestion Error 1722 with Windows installer package of Acrobat DC

If the issue persists, please use Acrobat cleaner tool to remove installed Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine, then download Adobe Reader from ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/1900820081/

once the setup AcroRdrDC1900820081_en_US.exe is downloaded, Right-click on the setup file and click on ‘properties’.

Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8/7/XP operating system from the drop down menu and proceed with the installation.

Once this is done, restart the computer and locate the Adobe Reader icon, right click and choose 'Run as Administrator'.

If you experience any issue, please create a test user profile with full admin rights and install Adobe Reader and check.

Thanks,

Anand Sri.

[sia20162018]

Thank you Anand Sri! That worked.