Adobe Acrobat Reader DC issue send file as outlook attachment

Report · Jan 22, 2018

Hello ,

I have an issue with Acrobat reader DC 2018.009.20050 and Microsoft Outlook 2010 sending pdf file as attachment using send file (envelop).

When i send PDF as an attachment Outlook Freezes and not non responsive , just cannot click anything in Outlook , when i close Acrobat Reader mail is sent though.

Steps i have tried to solve issue :

1. Repair office.

2. update windows and office.

3. remove Acrobat reader DC using windows uninstall , using Adobe cleanup tool too.

4. disable enhanced security.

5. update the display driver (seems there is "unseen" window over outlook when i try send email via Acrobat Reader DC)

none of this steps helped.

before i try to make more drastic steps (new outlook profile , uninstall/re-install office) is there any other step i can take ?

My system is Windows 7 64bit pro.

Thank you

Report · Feb 08, 2018

Hi Dvir.solomon,

Sorry for the delay in response.

Are you still facing this issue? Have you tried sending email using Webmail option, does that work?

Also, please try following troubleshooting steps:

1- Reboot the machine if you haven' already and check again.

2- If that doesn't work, perform the steps given under solution#2 and 3 in this link: Attach to email option is not working | Acrobat DC, Acrobat Reader DC

3- If step 2 doesn't work, try the steps suggested by Barbara Adams in this link: Error when using Outlook as default mail application in Acrobat DC (Sign and Send PDFs)

Let us know how it goes.

Shivam