adobe acrobat reader dc keeps crashing when saving

[qrscomplexclassone]

Hello, my adobe acrobat reader dc keeps crashing everytime I try to save (control + s), after, for example, adding a sticky note to my document. I save my document in the cloud. Any help will be greatly appreciated. Thanks.

[Adorobat]

Hi qrscomplexclassone,

Could you please confirm the version of Reader installed on the machine.

Launch Reader>click Help>About Adobe Acrobat Reader DC

Operating System running on the machine-Windows/Mac?

Have you tried using Save As function- File>Save As (Shift+Ctrl+S) does that work?

[qrscomplexclassone]

Hi,

- version 2015.023.20070

- windows

- I didn't try "save-as" since I save my document to cloud after every

edit; I just press control + s and it saves my doc to adobe document

clooud. Do you want me to save it in my desktop instead (via save-as

function)?

Thanks

[Adorobat]

Hi qrscomplexclassone,

I am sorry for the delayed response.

Could you please try repairing Reader installation and see if that works?

Under Help menu>click Repair Installation.

Restart the computer after repair, then try saving pdf to the desktop in Reader and see if it is still crashing.

Let me know how it goes.

Thank You,

Shivam

[gifted_Glimmer16B6]

I was having this problem yesterday, and tried many of the documented solutions, including this one and the information contained in this knowledgebase article  Resolve Acrobat DC intermittent crashes on Windows .

However, these did not resolve my issue because I had a legacy version of Adobe Acrobat Standard installed on my computer.

Once I removed this installation, my DC version stopped crashing.

Hope this helps someone.  I spent a lot of time before I got to this point, and I remembered that in the old days, installing a newer product used to either prompt or automatically remove the legacy versions as part of the install process, but it may be helpful if the future installs at least indicate that installing without removing prior versions may cause problems.  I recognize that just about every software used in accounting or otherwise also creates PDFs so it may be complicated, but nevertheless I hope Adobe can note this in their forums or install programs.

[SIA FOR TECH]

there are three ways to solve this issue, check out this video

https://youtu.be/YcW0d9B1qi0