Adobe Acrobat Reader DC Not Working

[robertb20204176]

I have and have used Adobe Acrobat Reader DC for years with no problems.  However, now I can't open pdf files and I can't create pdf files.  I can see my Adobe Acrobat Reader DC icon in my toolbar.  I tried updating the tool version, but I'm told my version is up to date.  I tried downloading Adobe Acrobat Reader DC, but I'm told there is a higher version of Adobe on my MacBook Air currently, so the download won't complete.

How can I view and create pdf files?

[Adorobat · Accepted solution]

Hi Robertb,

Try following steps to resolve the issue:

1- Download and run cleaner tool from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

2- Reboot the machine.

3- Install Reader DC from here: Adobe Acrobat Reader DC Install for all versions

4- Reboot the machine and try again.

Let us know how it goes.

Shivam