Adobe Acrobat Reader DC on Mac

New Here ,
Oct 08, 2021 Oct 08, 2021

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From some time already, probably 1 month, I have a problem with Adobe Acrobat Reader DC. Is closing in about 20 seconds after I open a pdf file. I am using a Mac with MacOS Big Sur 11.3.1.

 

TOPICS
Crash or freeze , Mac , Security digital signatures and esignatures , View PDF

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Adobe Employee ,
Oct 08, 2021 Oct 08, 2021

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Hi Silviu

 

Hope you are doing well and sorry to hear that. As described, Adobe Acrobat Reader DC is closing in about 20 seconds after you open a pdf file.

 

Would you mind sharing the version of the Adobe Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.07.20096 installed. Go to Help > Check for updates and reboot the computer once.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network drive, please download it to your computer first and then try to open it and check.

 

Also try to reset the Acrobat preferences as described here - https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

Also you may try to create a new test user profile with full admin rights or enable the Root account in Mac and try using the application there and check.

 

Also please check the help page https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

 

Regards

Amal

 

 

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New Here ,
Oct 21, 2021 Oct 21, 2021

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I think it was something about my esign token, because I install in on a older version of macOS and meanwhile I ve made the update to the last macOS.

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Adobe Employee ,
Oct 22, 2021 Oct 22, 2021

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Hi there

 

Thanks for sharing the information.

 

Let us know if you experience any trouble and need more help.

 

Regards

Amal

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