Adobe Acrobat Reader DC update failing via SCCM

[nazimb12528915]

We are pushing few Adobe DC updates via SCCM, while the update went through on many computer ,few others failed with error : Fatal error during installation.

The application log on one of the computers shows :

Windows Installer installed an update. Product Name: Adobe Acrobat Reader DC - Français. Product Version: 15.020.20042. Product Language: 1036. Manufacturer: Adobe Systems Incorporated. Update Name: Adobe Acrobat Reader DC

(15.020.20042). Installation success or error status: 1603.

Any idea ?

[MeenakshiNegi]

Hi nazimb12528915,

Please try the troubleshooting steps provided in the following help document as you get the error 1603:

Error 1603: A fatal error occurred during Adobe Creative Suite installation

Fix Windows errors that occur during Acrobat Reader update

Let us know if this helps.

Regards,

Meenakshi

[nazimb12528915]

Thanks for your answer, but as I mentioned in my post, this is a mass update on multiple computers via SCCM ,we have close to 150 deployments that failed on ~ 1400 workstations, hence the solution provided cannot be performed to address the issue.