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Thank you for sharing.
Could you please confirm the exact version of Acrobat and OS you are working with?
Please try the troubleshooting steps suggested in this help article: https://helpx.adobe.com/acrobat/kb/troubleshoot-errors-freezes-reader-windows.html
If it still doesn't work, then
Run this cleaner tool to remove the existing installer and application’s file traces:
https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html
Download the Acrobat Reader installer from here:
https://helpx.adobe.com/reader/get-started.html
Thanks,
Akanchha
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Hi,
The cleaner tool thing worked! I called a support phone number, that was emailed to me and got that help there!
Thank you!
Clara Nowak
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Thanks for confirming that. Glad to hear that issue is resolved for you.
Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.
Thanks,
Akanchha