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Adobe Acrobat reader Freeze Report

New Here ,
Mar 16, 2023 Mar 16, 2023

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I talked to an agent and did the dump file process for the app freezing on my laptop. I am attaching the Files here. Thank You!

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Crash or freeze , Mac

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Adobe Employee ,
Mar 16, 2023 Mar 16, 2023

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Hi @Clara28916781samp 

 

Thank you for sharing.

Could you please confirm the exact version of Acrobat and OS you are working with?

Please try the troubleshooting steps suggested in this help article: https://helpx.adobe.com/acrobat/kb/troubleshoot-errors-freezes-reader-windows.html 

 

If it still doesn't work, then 

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 

Download the Acrobat Reader installer from here:

https://helpx.adobe.com/reader/get-started.html

 

Thanks,

Akanchha

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New Here ,
Mar 17, 2023 Mar 17, 2023

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Hi,
The cleaner tool thing worked! I called a support phone number, that was emailed to me and got that help there!
Thank you!

Clara Nowak
[Personal information removed by moderator]

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Adobe Employee ,
Mar 17, 2023 Mar 17, 2023

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Thanks for confirming that. Glad to hear that issue is resolved for you.

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

 

Thanks,

Akanchha 

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