adobe acrobat reader no "add an account" option

[David23423853n3wg]

Hi,

Just installed Acrobat reader DC. Why there is no "Add an Account" option?

Thanks,

[Test Screen Name]

Why do you need this option? What kind of account?

[David23423853n3wg]

connect to onedrive.

[MeenakshiNegi]

Hi David,

Thank you for reaching out.

Would you mind sharing the screenshot of the Home window of the application?

Share the Reader DC version number along with the OS on the machine.

Thanks,

Meenakshi

[MeenakshiNegi]

Hi David,

Sorry for the delay in response.

Please try updating the application to the latest patch and check if the option appears.

If you still do not get the options to add the account, remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).

Reboot the machine and reinstall the Acrobat Reader DC from the following page: https://get.adobe.com/reader/enterprise/.

Let us know how it goes.

Thanks,

Meenakshi

[Creamer Training]

My Reader is showing the Add Account option (on Windows). Have you uninstalled an reinstalled?

[JR Boulay]

MOVED TO THE ACROBAT READER FORUM