Adobe Acrobat Reader Protect Mode

Report · Oct 22, 2018

I am having some issues with my Adobe Acrobat Reader. Hopefully someone can help.

I double click a PDF file. A window popped up:

Do you want to allow the following program to make changes to this computer?

I click Yes.

Another window pops up. Adobe Acrobat Reader Protect Mode.

Adobe Acrobat Reader cannot open in Protected Mode due to an incompatibility with your systems configuration. Would you like to open Adobe Acrobat Reader DC with Protected Mode disabled?

- Open with Protected Mode Disabled

If I click this one, it opens the file, but I have to do this for every PDF I open.

- Always open with Protected Mode disabled

- Do not open with Protected Mode Disabled

If I click this one, nothing happens. The file doesn't open.

Is there a way to rectify these pop-up windows without impacting the security of the PDF Reader? I'd like to have my Acrobat Reader work the way it used to....

Here are a few things I have tried.

I completely uninstalled Adobe Reader, shut my system down and then restarted. Downloaded and reinstalled. (The same issue continues)

From within Acrobat Reader, I click Help, Repair Installation. (Still did not fix the problem.)

From within Acrobat Reader, I click Help, Check for updates. (Sill no resolution to the problem.)

I'm on a PC, 32-bit operating system, running Window 7 Professional.

I am not sure what else to do. Any help is appreciated.

Thank you,

Heidi