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Adobe Acrobat Reader upgrades automatically to Adobe Acrobat Pro

New Here ,
Nov 28, 2022 Nov 28, 2022

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Dear Community,

we have used Adobe Acrobat Reader in our Server (Windows Server 2019 Standard) for years. Since 1 week, Adobe Acrobat Reader updates automatically to Adobe Acrobat Pro and wants a password / licence (that we do not have). Uninstalling / installing does not help - Reader updates itself, even when we disable the updates. Does anyone have solution?

Thank You for Your reply in advance.

 

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General troubleshooting

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Adobe Employee ,
Nov 28, 2022 Nov 28, 2022

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Hi @Gabor272396032hwu

 

Hope you are doing well. Sorry for the trouble with Acrobat Reader.

 

You may want to re-check if auto-updates are disabled from the customization wizard. For further information, please refer to the given link: Basic Configuration — Deployment Planning and Configuration 

 

Also, I suggest you have a look at the given thread, which resolves an issue similar to yours: Solved: Disable Auto-Updates for Acrobat Reader DC on Term

 

Let me know if this helps.

 

-Souvik.

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New Here ,
Nov 29, 2022 Nov 29, 2022

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Dear Souvik,

 

thank You for Your reply. I try it and let You know, wheteher it helped or not.

 

Regards,

 

Gabor

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LEGEND ,
Nov 28, 2022 Nov 28, 2022

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Perhaps ONE user of the server has a license to Acrobat or Creative Cloud. In this case, everyone would now need a matching license. 

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New Here ,
Nov 29, 2022 Nov 29, 2022

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Dear Test Screen Name,

 

thanks for Your reply. Yes, we recently obtained a licence to Adobe Creative Cloud for one colleague.. What does it have to do with the other colleagues? (ca. 60 people). They do not need Crative Cloud for ther work and we cannot afford a license for everyone.

 

Regards,

 

Gabor

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LEGEND ,
Nov 30, 2022 Nov 30, 2022

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This has everything to do with the other colleagues.

Adobe used to have Acrobat Reader and Acrobat Pro as entirely separate products. Recently they changed this so there is only one product. The product installs as Reader. If it is run by a user who has an Acrobat license, the app runs as Acrobat. Or rather, the app converts to Acrobat, installing the many extra system components that Acrobat gives. Once converted to Acrobat, it will no longer run as Reader, and will require a license to run as Acrobat. 

 

So, Adobe changed this, and now expect each of your 60 users to have an Acrobat or CC license. I don't say this is a good thing.

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New Here ,
Nov 30, 2022 Nov 30, 2022

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Well, thank you for the explanation. It seems we have to say goodbye to Adobe Reader than...

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