Adobe Acrobat Reader won't launch

Report · Oct 19, 2024

Hi,

Out of the blue, Adobe Reader stopped working. It won't open PDFs and won't even launch. It shows up in Task Manager as Adobe Acrobat with sub-processes (also Adobe Acrobat). No matter how many times I try to open the app, it doesn't launch, but does show up in Task Manager.

I uninstalled, rebooted, and re-installed. Same problem.

Can anyone help with this?

Thanks.

Report · Oct 20, 2024

I have the same problem..

Report · Oct 21, 2024

@dms666 @creative_cause5FBA I would strongly suggest to uninstall Adobe Acrobat Reader then. Do a clean install. It might be that either the update or install was corrupted. Things happens sometimes. I recently had to replace my battery to my laptop. Chrome always worked until after the battery replacement it crashed all the time. I uninstalled, and re-install it, and it works great!

Try using the Creative Cloud Cleaner tool, the offical tool frm Adobe.com:
https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Then go back to adobe.com to get Acobat Reader:
https://get.adobe.com/reader

Report · Oct 22, 2024

I had already tried fully uninstalling, rebooting, and re-installing Adobe Acrobat. Same problem. Will not launch.

Report · Nov 05, 2024

Apologies for the problem. can you please share us the logs so that we can look into the issue
Steps

Close Acrobat
Download and run Diagnostics utility https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html
Select Start Diagnostics.
Now Open Acrobat and reproduce the issue.
Select Stop Monitoring, and share the log ID with us.

Report · Nov 06, 2024

Here's the log id:

6b81091c-9d94-4ca6-8600-def91256a91d

Report · Nov 14, 2024

Adobe, where's the help on this issue? I also have tried everything listed in this and other posts and nothing works. You are disrespecting all your customer who are having this problem by not QUICKLY resolving it!

Report · Nov 16, 2024

-

Report · Nov 16, 2024

Did you receive my logs too? I'd like to know if my case is also being investigated.

Thanks.

Report · Nov 18, 2024

Hi @dms666

yes we have recieved the logs and i am following up with team on this and will get back on this as soon as i hear back from the team
thanks
Chetan

Report · Nov 25, 2024

Hi @dms666

We have investigated the logs but there's not much info in the dumps.

Could you please share another sets of dumps?

Refer: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

Report · Nov 26, 2024

I've got the dump files (there were two processes running, so I ran the Task Manager dump for each).

However, the files are 265 MB and 111 MB so I zipped them. They are now 108 MB and 27 MB. However, the uploader on this forum has 47 MB size limit so I can only provide one file. Also, I had to rename the extension since ZIP files are not allowed - so I changed it to PDF.

Report · Dec 04, 2024

hi @dms666 ,

You can share a link with all of the dumps with me on DM.

Report · Dec 15, 2024

Hi Akash,

I semt you a DM with a link to access the Task Manager memory dump files.

Darryl

Report · Dec 18, 2024

I installed the 32-bit version and it works normally.

Report · Nov 24, 2024

I am still having this problem. Any fixes?

Report · Nov 25, 2024

Hi @John3826255292qn

Could you please share the dump files with us for further investigation?

Refer: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

Report · Nov 26, 2024

Will do. Unfortunately or fortunately, it is now working after a couple days of running it as admin. This cycle has happened before. Regarding capturing dump logs, which one would I create? The app does not start so there are no processes to force a dump. It is also not crashing as I never see a process start. Thanks for the assistance, it is much appreciated.

Report · Feb 09, 2025

I have the same problem here - sudden failure to launch Acrobat 64-bit. Have reinstalled, rebooted, deleted temporary app files etc. It adds a process but nothing else happens. I've collected full logs using the diagnostic tool.

Report · Feb 09, 2025

I've also now reverted to the 32-bit version, which does launch. This is an issue with the 64-bit software.

Report · Feb 09, 2025

I also had a problem installing the 32-bit version, as the uninstaller for the 64-bit version had clearly not removed all the files necessary to allow the installer to proceed, so I received error #1310 during install, until I'd manually deleted some Adobe folders in the Program Data directory. https://community.adobe.com/t5/acrobat-discussions/the-dreaded-1310-error-installing-acrobat-xi/m-p/...

Report · Mar 05, 2025

@Aakash Deep ?

Report · Mar 05, 2025

It seems this problem is being caused by FileOpen, which has identified workarounds https://www.fileopen.com/issue-with-adobe-acrobat/reader-under-windows-11-24h2