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adobe acrobat reader

New Here ,
Dec 27, 2017 Dec 27, 2017

found a higher version adobe acrobat reader in the installation location.installation will terminate

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correct answers 1 Correct answer

Adobe Employee , Dec 27, 2017 Dec 27, 2017

Hello Joselitob,

As per the description above, you are not able to install the Adobe Reader as getting an error message that a higher version of Reader is already installed, Is that correct?

Please use Acrobat cleaner tool to remove any previously installed  old version of Adobe Reader from the machine and restart the computer, download the cleaner tool from Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

After the reboot, install the latest Reader from Adobe - Adobe Acrobat Reader DC Distribution

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Adobe Employee ,
Dec 27, 2017 Dec 27, 2017
LATEST

Hello Joselitob,

As per the description above, you are not able to install the Adobe Reader as getting an error message that a higher version of Reader is already installed, Is that correct?

Please use Acrobat cleaner tool to remove any previously installed  old version of Adobe Reader from the machine and restart the computer, download the cleaner tool from Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

After the reboot, install the latest Reader from Adobe - Adobe Acrobat Reader DC Distribution

Let us know how it goes.

Regards,

Anand Sri.

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