Adobe Acrobat saying a pdf from bank is password protected

[michele_3225]

Please help! I logged into my online banking today to download statements. Two out of four different accounts will not let me open the PDF version of any monthly statements. It says it's password protected. You can't password protect electronic statements from inside your online banking, before they are downloaded. to a file. It is only on 2 out of 4 accounts. Bank has no known issues-I called them first. Shows me a different icon in the download pop-up as well for the one it won't let me in. See screen shot of bottom account that shows different icon. Never has done this before. I deleted and updated Adobe twice.

Here is hte screen shot of the download pop ups. The one highlighted is the one that is not working. Tried "Save" and "Open" and it still says it needs a password to open them, even after I save it on my desktop. I have windows 10.

[try67]

We can't help. It's the bank that's applying the security policy and they are the ones who should provide you with the password to open the files. However, the second file in the screenshot does not appear to be a PDF file, from the icon it has. The first one is.