Adobe crashes left and right.

Community Beginner ,
Dec 06, 2021 Dec 06, 2021

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Need some advise on getting Adobe to stop crashing, we have isntalled Adobe reader on a remote desktop server, running windows server 2019, we have entered the registry keys to have user profiles have seperate licenses per user profiles, and there are 2-3 users that have a Adobe creative cloud account t hey use to login, but once they  do so, it renders Adobe reader useless for the rest of the users on the server, is there any documentation or any insight on how to use Adobe reader on the same remote desktop server?

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Crash or freeze , View PDF

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Adobe Community Professional ,
Dec 06, 2021 Dec 06, 2021

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Community Beginner ,
Dec 07, 2021 Dec 07, 2021

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i in no way marked your answer as correct, it in  zero way assist me in resolving the issue. The issue in question is adobe reader was updated to full acrobat without an admin user doing so, and then we cannot use reader on this system due to that, resulting in using 3rd party products instead, so fine, you don't want us to use your product, that's fine, but we used to be able to install reader and acrobat along side each other. 

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Adobe Community Professional ,
Dec 07, 2021 Dec 07, 2021

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@jwspeicher wrote:

i in no way marked your answer as correct, it in  zero way assist me in resolving the issue. The issue in question is adobe reader was updated to full acrobat without an admin user doing so, and then we cannot use reader on this system due to that, resulting in using 3rd party products instead, so fine, you don't want us to use your product, that's fine, but we used to be able to install reader and acrobat along side each other. 


 

Hi 

 

I have no idea who marked my answer correct, but I have just now unmarked it as per your request. You might have it in your notifications (bell in upper right).

 

I have read posts in this forum that say you can't have both Acrobat and Reader installed on the same system, but I have had both installed for more years than I can remember without an issue. It's not my product, though, as I do not work for Adobe. I'm a volunteer who has been using Acrobat since version 2.

 

Tagging employees @AnandSri and @Amal. to assist.

 

~ Jane

Forum volunteer

 

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Community Beginner ,
Dec 07, 2021 Dec 07, 2021

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Okay, thanks, yes thanks for your response. 

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Adobe Employee ,
Dec 09, 2021 Dec 09, 2021

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Hi there

 

We are sorry to hear that and the delay in response. Please confirm if the application is crashing? Also, are you installing Acrobat Reader 32 bit? If yes, then if the user having CC or Acrobat subscription login , it will convert Acrobat Reader into Acrobat Pro DC application as per the design behavior.

 

Hope this information will help

 

Regards

Amal

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