Adobe crashing when changing signature field to e-signature

[Michael35905875trw2]

I am trying to do an e-signature form and I can add the recipients and run the prepare document.  When I try to change the data type of the signature field from Text to e-signature it visually changes but then freezes and eventually crashes.

I have uninstalled and reinstalled the latest version of the application but that did not fix it.  Event viewer has the following errors.

Faulting application name: Acrobat.exe, version: 23.8.20533.0, time stamp: 0x65c78ed2
Faulting module name: PDDom.api, version: 23.8.20458.0, time stamp: 0x65942162
Exception code: 0xc000041d
Fault offset: 0x0000000000023055
Faulting process id: 0x0x8138
Faulting application start time: 0x0x1DA6FEBDC1D2CA3
Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\PDDom.api
Report Id: 5d97b96f-c916-4329-8ed2-088deee52cca
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: Acrobat.exe, version: 23.8.20533.0, time stamp: 0x65c78ed2
Faulting module name: PDDom.api, version: 23.8.20458.0, time stamp: 0x65942162
Exception code: 0xc0000005
Fault offset: 0x0000000000023055
Faulting process id: 0x0x8138
Faulting application start time: 0x0x1DA6FEBDC1D2CA3
Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\PDDom.api
Report Id: 8c00c0ac-e008-4816-a5ca-0950eac48693
Faulting package full name:
Faulting package-relative application ID:

[Michael35905875trw2]

I have also tried repairing it with no luck

[Michael35905875trw2]

A temporary workaround is to go to "Preferences->Adobe Online Services" and under E-signing Settings enable Legacy version.

I would like to find a solution so I can use the advanced features

[Michael35905875trw2]

Is anyone able to assist to use the new functionality without it crashing?

[Pebble.X]

my case was it's a new laptop with a freshly installed Win10 and Adobe Acrobat.  User reported that it started crashing whenever she uses the e-Sign feature.

I saw the "solution" in Reddit and seem to have fixed the issue:

Go to the location mentioned below and deleted the following files:

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initials

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsi

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsk