Adobe DC compatability

[zirjeo]

I was told by support that Adobe DC is not compatible with 64bit operating system now?  I can open a pdf on desktop fine but trying to open a pdf web form in Internet explorer it will no longer open.  On another computer that is 32 bit it opens fine.  Have to wait for an adobe update I guess?

[try67]

What's your operating system?

Basically, that should not be an issue. See:

Adobe Acrobat Reader DC 64-bit edition

How do I change from 32 bit to 64 bit?

[Amal.]

Hi Zirjeo,

Apologies for the delay in response and the trouble caused.

++ Adding on to the suggestion by try67

You may try updating the application to the latest version 19.12.20036. Go to Help > Check for Updates. To know more about the latest version available you may refer to the link - DC Release Notes — Release Notes for Acrobat DC Products

You may also refer to the help article in the link -  Adobe Acrobat system requirements, supported platforms

Let us know if you need more help

Regards,

Amal