Adobe DC reader : Problème à la fermeture.

[jeiej96838282]

Bonjour,

voici le problème, j'ouvre un document PDF directement depuis un email,

je l'imprime et le ferme, au moment de la fermeture il demande si je veux enregistrer le document.

j'ai comparer les paramètres et configuration avec un autre pc et j'ai les deux même.

pourtant sur l'un aucune demande alors que sur l'autre oui.

Quelqu'un aurais une solution ?

Merci d'avance.

Jeie

[AkanchhaS]

Hi Jeiej,

If we understand your query correctly, whenever you print a pdf using Adobe Reader DC the print dialog box doesn't go away after print?

Is it when you select a physical printer or you are choosing Adobe pdf as printer?

Also, the file that you are trying to print what is the location of the file? Is it saved locally on your computer or uploaded on cloud.

You must save the file locally first and then try or check with the different file.

You may check the related discussion- Pdf file makes me save before printing, but file still won't print. (Print Production)

Hope this helps.

Regards,

Akanchha

[jeiej96838282]

hi Akanchha,

If we understand your query correctly, whenever you print a pdf using Adobe Reader DC the print dialog box doesn't go away after print?

no, after print, i close pdf and a dialog box ask me save file.

i haven't modified file.

Is it when you select a physical printer or you are choosing Adobe pdf as printer?

I use physical printer and the files is printed.

Also, the file that you are trying to print what is the location of the file? Is it saved locally on your computer or uploaded on cloud.

i have test with file on desktop and by the mailbox. it's same probleme.

You must save the file locally first and then try or check with the different file.

check :),  it's same probleme.

Regards,

Jeie

[AkanchhaS]

Hi Jeie,

Sorry for the delay in response to your query.

Would that be possible for you to share any sample file with us? We would like to check the same at our end to whether we are able to reproduce the same or not?

"You can share the file with us via email. And you can send it to the email that is shared via private message. Please do mention your forum thread in the subject"

Regards,

Akanchha

[jeiej96838282 · Accepted solution]

Hi Akanchha,

It s a profesionnal accounting document, i can't share sample file.

i have resvolde this bug, for that i uninstalled and reinstalled adobe acrobat dc; quite simply.

wait and see.

thank for reponse.

best regard.

Jeie

[AkanchhaS]

Hi Jeie,

Glad to hear that worked for you and thank you so much for sharing your findings.

Let us know if any further assistance is required.

Regards,

Akanchha