Adobe Genuine software integrity using 25% of my CPU

New Here ,
Dec 06, 2021 Dec 06, 2021

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Hello,

 

I have an Adobe Acrobat Pro subscription and since I signed up I keep finding "Adobe Genuine Software Integrity" using 20/25% of my CPU (i7). 

 

This is unacceptable. Can someone please help me? I am on Windows 10 Enterprise 20H2, Acrobad version 2021.007.20099 64bit.

 

Thanks

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General troubleshooting , Windows

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Adobe Employee ,
Dec 10, 2021 Dec 10, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described, Adobe Genuine software integrity using 25% of the CPU.

 

Please try to reboot the computer once and see if that works for you.

 

Also try to create a new test user profile with full admin rights in Windows and try using the application there and check.

 

If it still doesn't work, please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and procmon logs - Win Only https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share the logs via document cloud https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html so that we can isolate the issue for the fix.

 

Regards

Amal

 

 

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