Adobe immediately closes once I start filling/editing documents

New Here ,
Aug 29, 2021 Aug 29, 2021

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When I start filling in a document, adobe closes in 1 second. How can this be fixed? And yes, I have closed all other programs, uninstalled and reinstalled, change preferences in security(enhanced), accepted eula file agreement, replaced the host file, unchecked protected view, none of it has worked for me. Please assist me.

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Crash or freeze

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Adobe Employee ,
Aug 30, 2021 Aug 30, 2021

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Hi Iga

 

Hope you are doing well and sorry for the trouble. As mentioned, the application closes when you try to fill in the document.

 

Is this a behavior with a particular PDF file or with all the PDFs you try to fill? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try to fill the document and check.

 

Would you mind sharing the version of the Adobe Acrobat Reader you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for Updates and reboot the computer.

 

As you have tried most of the troubleshooting steps with no success, please try to repair the installation from the help menu (Win only) and reboot the computer once and see if that helps.

 

If it doesn't work, try to reset the Acrobat preference as described in the help page - https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

 

You may also try to create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.

 

Regards

Amal

 

 

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New Here ,
Aug 31, 2021 Aug 31, 2021

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Thank you for responding to my request.

The behavior is with a particular document.

I downloaded the pdf and tried to fill it but the problem still persists.

I using adobe version: 21.005.20060

I tried rebooting but it didn't work.

I tried repairing the installation from the help menu but it work either.

I tried following the link instructions but i couldn't see the option of
"show hidden files and folders"

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Adobe Employee ,
Sep 01, 2021 Sep 01, 2021

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Hi there

 

Thank you for sharing the information. As mentioned the issue is with a particular PDF file.

 

There is n't much we can do. Please try to recreate the PDF from the original source file and see if that works for you.

 

Regards

Amal

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