Adobe PDF Viewing - Internet Explorer

[gamals72402817]

Good afternoon,

Since the Adobe update, last Thursday, we have been unable to view PDF documents in Internet Explorer or other application that use Adobe Reader.

Internet Explorer just crashes, as do the other programs. This doesn't seem to be affecting Windows 10 machines. When disabling the Adobe PDF Viewer it does not crash out Internet Explorer as it opens the PDF in the Reader applications, which leads me to believe that this is an issue with the PDF viewer  Add-on.

It works fine in Chrome but this is not our default application as it is not compatible with other programs.

Any help would be greatly appreciated.

Many thanks

[scotth63802391]

We have the same issue but it is hit n miss across operating systems. I can confirm this is affecting Windows 7 as well as 10.

[scotth63802391 · Accepted solution]

I found an adobe cleanup tool that after you run it and reinstall the add on issue is fixed. just fyi.

[gamals72402817]

The issue seems to come back every time Adobe updates..

[Eric_Chr]

Could you please tell more about this "adobe cleanup tool"? Where can we find this?