Adobe prints as "Save PDF File As" instead of the printer selected

[Ryan317601706xoq]

When I have a PDF open and go to print, I select my printer and then print. Instead of printing, a dialogue box opens that says "Save PDF File As". I am unable to print from Adobe. I can print from other applications normally.

To start, the "Print to File" is NOT checked. I have ran installation repair on Adobe, and checked for available updated. I uninstalled Adobe Pro with Acrocleaner and Creative Cloud. I re-installed Adobe Pro desktop from the Adobe website. Still unable to print.

[smp1000]

Did anyone answer this question? I am having the same problem now.

[Meenakshi Negi]

Hi smp1000,

Thank you for reaching out.

As mentioned, you get "Save PDF File as" when trying to print the file. Please ensure the "Print to file" option is not marked in the Print window under the Advanced tab. You may also refer to the information on the following help document: https://helpx.adobe.com/reader/using/print-pdfs.html. 

If that is not the case, please share the printer's make and model and the machine's Acrobat and OS version numbers.

It would be helpful if you could share a screen recording of the steps you take to print the file. Also, let us know if the file you are trying to print is saved locally on the machine or if you have opened it from an external location.

Let us know if the issue has already been resolved.

Thanks,

Meenakshi