Adobe Pro Download Stalling

[Graham22162036zy7r]

I recently upgraded from Adobe Reader DC to Adobe Pro. However, when I go to download the upgrade, it always stalls out a 90% and never finishes. How do I resolve this issue? Any and all help is appreciated. Thank you in advance.

[Amal.]

Hi Graham

Hope you are doing well and sorry for the trouble. As described, when you go to download the upgrade, it always stalls out a 90% and never finishes.

Please run the Acrobat Cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Regards

Amal