Adobe RdrCEF has stopped working - Server

[lesliek17660528]

I am working on a clients server and the users RDP onto the server. When they open a PDF file, adobe acrobatic reader DC comes with an message which is now not letting them print or save, this happening the majority of the users. The server recently had a virus and I dont want to do anything major to it just in case the server goes down again. 

What would be the best solution to get rid of this?

[Meenakshi Negi · Accepted solution]

Hi lesliek17660528,

Could you please try once to restart your server. Check if that resolves the issue.

Also, try Repairing Adobe Acrobat Reader DC. Go to Help menu > Repair installation.

Let us know if the issue still persists.

Regards,

Meenakshi

[Guest]

Same with us.  We have the latest version.  I did repair installation last night and then uninstalled reinstalled.  Still having problem.

[Poorvi Singhal]

Hi,

Kindly restart your machine after repairing installation.

Let us know how it goes.

Regards,

Poorvi

[terryc-hocs]

Hi,

as of April 14, 2017

We are also having the exact same problem. The environment is Server 2012r2 as RDP farm, Adobe Acrobat Reader DC (version 2017.009.20044)

To attempt to resolve this issue we have:

- ran repair on Adobe

- restarted servers

What has happened is that this "appears" to fix the problem, but this only seems to last for a day or two and then comes back. Not sure why though and this is causing a huge impact to our users within multiple companies/scenarios.

The "fix" is fixing this issue for more than a day and then must be done again...

Whats the root cause and what is being done to address this as it's clearly (not the first time) and clearly affecting multiple users as you can see from the above. What recently changed?

[Shivam24856359kdyl]

 Adobe Acrobat Reader's standard component, RdrCEF.exe, is known for frequently crashing and causing serious problems to users who use it.

[klxz79]

Can confirm the same issue.  Server 2008 R2 Terminal server.  Users can't save PDFs and ADobe RDrCEF is continually crashing.  I see that Adobe Reader DC was updated yesterday.  I will try installing Adobe Reader XI instead.

[klxz79]

Can confirm issue goes away by installing Acrobat XI from here, just choose XI from the drop down menu instead of DC.  So far issue has been resolved by installing XI

Adobe Acrobat Reader DC Install for all versions

[Poorvi Singhal]

Thanks for the response.

We are aware of this issue and are working on resolving the problem on priority.

Regards,

Poorvi

[alastairs44841270]

Hi Guys, Have we had anymore info?

Thanks

[Sunil_Soni]

Sorry for the inconvenience caused to you.

We are still working on the fix of the issue but as workaround you can restart the server, it should resolve your problem.

Please let me know how it goes.

-Thanks

Sunil Soni

[terryc-hocs]

This is a follow up to my previous post above.

We are still having this issue it is in no way shape or form resolved.

The only "workaround" which is a huge pain in the ass is to repair or re-install the instance on each server and then restart the server (when no one is logged in) and this temporarily fixes the issue.

The issue DOES come back and this whole process must be re-done for each and every instance on each and every server...

[alastairs44841270]

Is there a ETA?

thanks

[Sunil_Soni]

We have figured out the issue and working on it's fix.

We will release this patch as soon as we are done with it's fix and verification.

-Thanks

Sunil Soni

[petriciaa29040421]

Any update or ETA on this?

[jakobfriis]

When will this patch be ready?

[Sunil_Soni]

We will release this patch as soon as we are done with it's fix and verification but as workaround you can restart the server, it should resolve your problem.

Please keep us posted how it goes.

-Thanks

Sunil Soni

[terryc-hocs]

What has been working for us is running the "repair" instead of uninstalling, but this has to be done manually as there is no switch to call this automatically on ever server .

As I mentioned before we've had to reboot the servers originally when we first discovered this issue, but since then the servers have NOT required a reboot, but have required the repair.

Sunil or Adobe team,

Is there any way to automate this that you can suggest? Do you have an .MSI installer that has these calls/switches available to "repair"?

[concareiti81741037]

HI Sunil,

When adobe reader dc update will be release?

[AshuMittal]

Hi all,

We had already made a fix on 13th April that takes care of this crash scenario. Are you still seeing the "Adobe RdrCEF has stopped working" message?

If yes, can you please mention the exact steps to reproduce the issue?

Thanks,

-ashu

[terryc-hocs]

We've already reported this issue "after" you allegedly "fixed" the issue and it's still the same thing.  Yes it's still happening Yes people have reported this after you supposedly fixed and it's still happening.

We've reported the exact scenario so why even ask to "report exact steps".... seems more like a stall than a solution.

Since nothing has been done we've already started looking at other solutions.

[AshuMittal]

Hi @terryc-hocs

If you are still seeing this issue, you will need to reboot the impacted system(s).

Could you please confirm if you've done that already?

Thanks,

-ashu

[terryc-hocs]

Way ahead of you dude, just look at the prior posts...

[concareiti81741037]

HI,

You wrote that You already released fix on 13 April?? but Sunsil Soni wrote on 24th April :

"

We will release this patch as soon as we are done with it's fix and verification but as workaround you can restart the server, it should resolve your problem.

Please keep us posted how it goes.

-Thanks

Sunil Soni"

so when will be the updated release?

[AshuMittal]

Hi @concareiti81741037

On April 13, we made a fix that prevented this problem from propagating further on user's machines. However, if your system is already impacted by the crash issue, then you will need to restart the system once, post which the problem should go away.

If you are still facing the issue, we will contact you via direct message to troubleshoot this further in your environment.

Thanks,

-ashu