Copy link to clipboard
Copied
Reader has been crashing multiple times per day with the following error on our RDS Session Hosts running Windows Server 2012 R2:
Faulting application name: AcroRd32.exe, version: 15.23.20070.19033, time stamp: 0x58a745fb
Faulting module name: ntdll.dll, version: 6.3.9600.16502, time stamp: 0x52c35a76
Exception code: 0xc0000008
Fault offset: 0x0003bcdc
Faulting process id: 0x2cf8
Faulting application start time: 0x01d292109bfb33a9
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll Report Id: dad27126-fe03-11e6-80d0-00155d90bee1
Faulting package full name:
Faulting package-relative application ID:
Anybody else hit that particular issue? How can we engage Adobe to look into this?
Thank you!
Mathieu
Have something to add?