Adobe Reader 21.001.20135 Patch won't deploy via SUP/SCUP if the user is logged off

Report · Feb 11, 2021

Noticed this today in testing Adobe Reader 21.001.20135 will not deploy if the user is logged off. It will deploy if a user is logged in. We put a machine into msi debug log mode and captured this error stack:

Action start 14:32:24: AddTask.BDCA7721_F290_4124_BBED_7A15FE7694EB.
MSI (c) (EC:0C) [14:32:24:305]: Creating MSIHANDLE (6169) of type 790531 for thread 780
MSI (c) (EC:0C) [14:32:24:305]: Closing MSIHANDLE (6169) of type 790531 for thread 780
MSI (s) (A4:3C) [14:32:24:321]: Doing action: InstallFinalize
Action ended 14:32:24: AddTask.BDCA7721_F290_4124_BBED_7A15FE7694EB. Return value 1.
MSI (c) (EC:0C) [14:32:24:321]: Creating MSIHANDLE (6170) of type 790531 for thread 780
MSI (c) (EC:0C) [14:32:24:321]: Closing MSIHANDLE (6170) of type 790531 for thread 780
Action start 14:32:24: InstallFinalize.
MSI (s) (A4:3C) [14:32:24:321]: Running Script: C:\WINDOWS\Installer\MSID39.tmp
MSI (s) (A4:3C) [14:32:24:321]: Note: 1: 2265 2:  3: -2147287035 
MSI (s) (A4:3C) [14:32:24:321]: User policy value 'DisableRollback' is 0
MSI (s) (A4:3C) [14:32:24:321]: Machine policy value 'DisableRollback' is 0
MSI (s) (A4:3C) [14:32:24:321]: Note: 1: 2318 2:  
MSI (s) (A4:3C) [14:32:24:321]: Note: 1: 2318 2:  
MSI (s) (A4:3C) [14:32:24:321]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1380676621,LangId=1033,Platform=0,ScriptType=1,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (c) (EC:0C) [14:32:24:321]: Creating MSIHANDLE (6171) of type 790531 for thread 780
MSI (c) (EC:0C) [14:32:24:321]: Closing MSIHANDLE (6171) of type 790531 for thread 780
MSI (s) (A4:3C) [14:32:24:321]: Executing op: ProductInfo(ProductKey={AC76BA86-7AD7-1033-7B44-AC0F074E4100},ProductName=Adobe Acrobat Reader DC,PackageName=AcroRead.msi,Language=1033,Version=352407207,Assignment=1,ObsoleteArg=0,ProductIcon=SC_Reader.ico,,PackageCode={D1523CF4-4315-41D0-B4C0-4B764ECB31EA},,,InstanceType=0,LUASetting=1,RemoteURTInstalls=0,ProductDeploymentFlags=3)
MSI (s) (A4:3C) [14:32:24:321]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (c) (EC:0C) [14:32:24:321]: Creating MSIHANDLE (6172) of type 790531 for thread 780
MSI (c) (EC:0C) [14:32:24:321]: Closing MSIHANDLE (6172) of type 790531 for thread 780
MSI (s) (A4:3C) [14:32:24:321]: Executing op: DialogInfo(Type=1,Argument=Adobe Acrobat Reader DC)
MSI (c) (EC:0C) [14:32:24:321]: Creating MSIHANDLE (6173) of type 790531 for thread 780
MSI (c) (EC:0C) [14:32:24:321]: Closing MSIHANDLE (6173) of type 790531 for thread 780
MSI (s) (A4:3C) [14:32:24:321]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
MSI (s) (A4:3C) [14:32:24:321]: Executing op: SetBaseline(Baseline=0,ProductVersion=15.7.20033)
MSI (s) (A4:3C) [14:32:24:321]: Executing op: SetBaseline(Baseline=1,)
MSI (s) (A4:3C) [14:32:24:321]: Executing op: ActionStart(Name=AllowAppLaunch,,)
MSI (c) (EC:0C) [14:32:24:321]: Creating MSIHANDLE (6174) of type 790531 for thread 780
MSI (c) (EC:0C) [14:32:24:321]: Closing MSIHANDLE (6174) of type 790531 for thread 780
MSI (s) (A4:3C) [14:32:24:321]: Executing op: CustomActionSchedule(Action=AllowAppLaunch,ActionType=3137,Source=BinaryData,Target=ReleaseAppEntryPoints,)
MSI (c) (EC:0C) [14:32:24:321]: Creating MSIHANDLE (6175) of type 790531 for thread 780
MSI (c) (EC:0C) [14:32:24:321]: Closing MSIHANDLE (6175) of type 790531 for thread 780
MSI (s) (A4:3C) [14:32:24:321]: Creating MSIHANDLE (613) of type 790536 for thread 9276
MSI (s) (A4:48) [14:32:24:321]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSID5A.tmp, Entrypoint: ReleaseAppEntryPoints
MSI (s) (A4!44) [14:32:24:336]: Creating MSIHANDLE (614) of type 790531 for thread 9796
MSI (c) (EC:0C) [14:32:24:321]: Creating MSIHANDLE (6176) of type 790531 for thread 780
MSI (c) (EC:0C) [14:32:24:321]: Closing MSIHANDLE (6176) of type 790531 for thread 780
MSI (s) (A4!44) [14:32:24:336]: Closing MSIHANDLE (614) of type 790531 for thread 9796
ADelRCP logging: : [ReleaseAppEntryPoints] : : Successfully sent MSG to UnBlock Entry Points
MSI (s) (A4:48) [14:32:24:336]: Closing MSIHANDLE (613) of type 790536 for thread 9276
MSI (s) (A4:3C) [14:32:24:336]: Executing op: ActionStart(Name=InstallWebResources,,)
CustomAction AllowAppLaunch returned actual error code 1603 but will be translated to success due to continue marking
MSI (s) (A4:3C) [14:32:24:336]: Executing op: CustomActionSchedule(Action=InstallWebResources,ActionType=3090,Source=C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroCEF\RdrServicesUpdater.exe,Target=21.001.20135 20.013.20074.0,)
MSI (c) (EC:0C) [14:32:24:336]: Creating MSIHANDLE (6177) of type 790531 for thread 780
MSI (c) (EC:0C) [14:32:24:336]: Closing MSIHANDLE (6177) of type 790531 for thread 780
MSI (c) (EC:0C) [14:32:24:336]: Creating MSIHANDLE (6178) of type 790531 for thread 780
MSI (c) (EC:0C) [14:32:24:336]: Closing MSIHANDLE (6178) of type 790531 for thread 780
MSI (s) (A4:3C) [14:32:30:687]: Note: 1: 1722 2: InstallWebResources 3: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroCEF\RdrServicesUpdater.exe 4: 21.001.20135 20.013.20074.0 
CustomAction InstallWebResources returned actual error code 91 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (A4:3C) [14:32:30:687]: Product: Adobe Acrobat Reader DC -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallWebResources, location: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroCEF\RdrServicesUpdater.exe, command: 21.001.20135 20.013.20074.0

MSI (c) (EC:0C) [14:32:30:687]: Creating MSIHANDLE (6179) of type 790531 for thread 780
MSI (c) (EC:0C) [14:32:30:687]: Creating MSIHANDLE (6180) of type 790531 for thread 780
MSI (c) (EC:0C) [14:32:30:687]: Closing MSIHANDLE (6179) of type 790531 for thread 780
Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallWebResources, location: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroCEF\RdrServicesUpdater.exe, command: 21.001.20135 20.013.20074.0
MSI (s) (A4:3C) [14:32:30:687]: Note: 1: 2265 2:  3: -2147287035 
MSI (s) (A4:3C) [14:32:30:687]: User policy value 'DisableRollback' is 0
MSI (s) (A4:3C) [14:32:30:687]: Machine policy value 'DisableRollback' is 0
Action ended 14:32:30: InstallFinalize. Return value 3.

I can post the entire log as well if you like as well (may need to redact a few things).

Report · Feb 15, 2021

thx for this info.

we use another kind of deployment-suit, but the deploy itself is basicly the same.

after logon of a user, my suite handeled the installation with deinstalling the former-version,

installed AdobeReaderDC2015.007.20033-de.log

and after that AdobeReaderDC2100120135-de

but why not in loggedof-mode?

Report · Feb 15, 2021

Hi All,

Sorry for the inconvenience caused.

We have released an update for Acrobat and Reader DC(version 21.001.20138) today.

Please update the application to the latest version. In the application, go to Help > Check for updates.

For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe....

Let us know if that resolves the issue for you.

Thanks,

Adobe Community

Adobe Reader 21.001.20135 Patch won't deploy via SUP/SCUP if the user is logged off