Adobe Reader can't open signed pdf files after update to latest version

New Here ,
Feb 24, 2021 Feb 24, 2021

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Good day!  After update Adobe Reader DC i can't open my signed pdf file.

Faulting application name: AcroRd32.exe, version: 21.1.20140.30039, time stamp: 0x6030864c
Faulting module name: PPKLite.api, version: 21.1.20140.30039, time stamp: 0x60308551
Exception code: 0xc0000005
Fault offset: 0x000a402f
Faulting process id: 0x3f00
Faulting application start time: 0x01d70a92b4ab9f29
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\PPKLite.api
Report Id: cf13852d-07c3-4f1c-8dac-825735f9a60f

TOPICS
Crash or freeze , Security digital signatures and esignatures , View PDF

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Adobe Employee ,
Feb 25, 2021 Feb 25, 2021

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Hi,

 

Thank you for your patience.

 

Adobe released an update to Adobe Acrobat Reader that addresses the crash.

Please ensure that you update the application to the latest version. In the application, go to Help > Check for updates.

 

You may also download the latest patch from here: 

https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe3...

 

For more information on updates, please refer to this link: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html 

 

Let us know how it goes.

 

Thanks,

Abhinav Sethi

 

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New Here ,
Feb 26, 2021 Feb 26, 2021

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Thanks for your new release, the file opens now.

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