ADOBE READER CAUSES MY PC TO CRASH. Please help...

Report · Jul 17, 2017

Hi,

I'd appreciate any help here.

I'm using Adobe Reader for work purposes and lately I'm completely unable to use it due to repeated BSOD errors caused by even clicking a single click on PDF file in order to preview it in Windows Explorer.

The error I'm receiving is Kernel Trap Mode.

I'm using a Dell Inspiron 15, 3000 series with Windows 10 64 bits installed.

I have an Intel Core i7-5500 @ 2.4GHz with 8GB RAM.

I have the following details about my error:

Log Name:	System
Source:	Microsoft-Windows-Kernel-Power
Date:	03/05/2017 09:59:51
Event ID:	41

Task Category: (63)

Level:	Critical
Keywords:	(70368744177664),(2)
User:	SYSTEM
Computer:	BooPC

Description:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Event Xml:

	<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
	<EventID>41</EventID>
	<Version>4</Version>
	<Level>1</Level>
	<Task>63</Task>
	<Opcode>0</Opcode>
	<Keywords>0x8000400000000002</Keywords>
	<TimeCreated SystemTime="2017-05-03T06:59:51.071062700Z" />
	<EventRecordID>10094</EventRecordID>
	<Correlation />
	<Execution ProcessID="4" ThreadID="8" />
	<Channel>System</Channel>
	<Computer>BooPC</Computer>
	<Security UserID="S-1-5-18" />

</System>

	<Data Name="BugcheckCode">127</Data>
	<Data Name="BugcheckParameter1">0x10</Data>
	<Data Name="BugcheckParameter2">0x80050033</Data>
	<Data Name="BugcheckParameter3">0x1506f8</Data>
	<Data Name="BugcheckParameter4">0x51ad1da6</Data>
	<Data Name="SleepInProgress">0</Data>
	<Data Name="PowerButtonTimestamp">0</Data>
	<Data Name="BootAppStatus">0</Data>
	<Data Name="Checkpoint">0</Data>
	<Data Name="ConnectedStandbyInProgress">false</Data>
	<Data Name="SystemSleepTransitionsToOn">4</Data>
	<Data Name="CsEntryScenarioInstanceId">0</Data>

</EventData>

</Event>

Again, would appreciate any help here, since apparently I can't reach Adobe for help other than this forum.

Thank you,

Elad

Report · Aug 25, 2017

Hi Eladg,

Sorry for the delay in response to your query. We apologize for the inconvenience caused.

As per the description above, the computer is crashing due to Adobe Reader, Is that correct?

Please try the troubleshooting steps from the following link: Troubleshoot errors, freezes | Adobe Reader | Windows

Please share the following details:

Confirm the version of Adobe Reader DC installed on your computer?

To check the version of Adobe Reader DC, launch Reader>navigate to Help menu>select About Adobe Reader.

Update this discussion with the results.

Regards,

Anand Sri.