Adobe Reader crash after upgrade to Windows 10 21H1

Explorer ,
May 21, 2021 May 21, 2021

Copy link to clipboard

Copied

I have upgrade two Microsoft Surface Studio to Windows 10 21H1.

Now the installed Adobe Reader DC 21.1.20155 crash on every start.

I've uninstall and reinstall Adobe Reader DC. but it crash imediatly.

Is there a solution?

TOPICS
Crash or freeze

Views

1.3K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Explorer , May 25, 2021 May 25, 2021

Hi Amal

I have fixed the problem with Adobe Reader.

I uninstall the product, remove all data for Adobe Reader from registry and filesystem.

Reboot and install Adobe Reader. 

Now it works.

I will test it again, when I upgrade the other 5 Surface Studio to Windows 10 21H1.

 

 

Likes

Translate

Translate
Adobe Employee ,
May 24, 2021 May 24, 2021

Copy link to clipboard

Copied

Hi CanRF

 

Hope you are doing well and sorry for the delayed response. As described the application is crashing after you have upgraded the Windows to 10 21H1.

 

I hope you would have resolved it by now, if the issue still exists, please try to reboot the computer once and see if that helps.

 

If it still doesn't work, please repair the installation from the help menu and see. go to Help > Repair Installation.

 

If it still doesn't work, please create a new test user profile with full admin rights and try using the application there and check.

 

You may also checkout the steps shared in the help page - https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 25, 2021 May 25, 2021

Copy link to clipboard

Copied

LATEST

Hi Amal

I have fixed the problem with Adobe Reader.

I uninstall the product, remove all data for Adobe Reader from registry and filesystem.

Reboot and install Adobe Reader. 

Now it works.

I will test it again, when I upgrade the other 5 Surface Studio to Windows 10 21H1.

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines