Adobe Reader Crashes When Opening Digitally Signed Documents

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Nov 09, 2021 Nov 09, 2021

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Hey everyone! I work in an Enterprise Environment and I have regular users and elevated users. When a regular user tries to open Adobe Reader it would crash after about 20 seconds. So I ended up uninstalling and reinstalling. The version is 2100720099, the most current version. I have noticed that afterwards I was able to keep it open as a regular user and another one of my co-workers were able to as well but another regular user was not able to keep it open even after uninstalling and reinstalling. I even signed into it their system with my elevated account and still, it continues to crash on her system. I really noticed the problem definitely occurs when a user tries to open a digitally signed document, as well. Normally, if the user has not uninstalled and reinstalled Adobe, attempting to open or Enable All Features on a Digitally Signed document causes it to crash right away. For STIGS and GPOs we have FIPS Enabled and the Trusted Certificates from an Adobe AATL and EUTL server Disabled. I've tried to look into the GPOs for both a regular user and an Elevated user and both accounts are both the same when it comes to Adobe Reader. Do you all have any suggestions?adobe gpo tssn.PNG

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