Adobe reader crashing

[ratiranjan_3193]

Hi , everytime im opening the application , its crashing , already reinstalled latest version .

[ratiranjan_3193]

is anyone having solution for this

[AnandSri]

Hello! 

I hope you are doing well, and we apologize for the trouble you had.

Do you get error messages when you launch the app, or does it crash immediately? Are you on a Windows machine or Mac, and what is the version? 

Please ensure you have all the latest updates mandatory or optional for the operating system installed, restart the machine after installing the updates. If the app still crashes, please use the Acrobat Cleaner tool to remove the installed app for any conflicting files causing the crash, restart the machine and install Acrobat Reader. You may also try the suggestions from this Adobe article: https://adobe.ly/4212gxn

If the issue still persists, please collect the crash logs from the affected machine, and share them with us for further investigation. 

Thanks,

Anand Sri.

[ratiranjan_3193]

Hi , i have tried the steps but still application is crashing , can you help us .

[ratiranjan_3193]

all windows 10 and 11

[AnandSri]

Hello!

I hope you are doing well. 

Thank you for contacting us. We apologize for the app's continued crashes. Could you please let us know if you are using a Windows machine or a Mac and also provide the version? We recommend creating a test user profile with full admin rights and then installing Acrobat Reader to see if the app still crashes.

If the issue continues, please gather the machine's crash logs and share them or their ID with us for further investigation.

Thanks,

Anand Sri.