Adobe Reader DC 19.012.20034 Intermittant Freezing with Save-as

[lits1337]

I have a client who is using Adobe Reader DC 19.012.20034, and about 30% of the time, she uses save-as for a document she scanned, and Adobe Reader immediately closes, and does not save the document.  The other 70% of the time there are no issues.  Please help!

[AkanchhaS]

Hi Lits,

We apologize for the delay in response.

Is your client still experiencing the same issue with Adobe Reader DC? If yes, then please perform couple of troubleshooting steps suggested below-

Before proceed, make sure Adobe Reader's latest version is installed. Open Reader>Help>Check for update.

1- Navigate to Adobe Reader>Edit>Preferences>General>uncheck "Show online storage when saving document">OK>Reboot Reader. Check again.

2- Try the troubleshooting steps suggested in the help article here: Troubleshoot errors, freezes | Adobe Reader | Windows

3- Nothing works, Open Reader>Help>Repair Installation and check back

Let us know if you have manged to find the solution.

Thanks,

Akanchha