Adobe reader DC constantly crashing, Nov 2019

[juliah88249178]

I have tried everything:

Uninstalled

Cleaned

Reinstalled

Compatibility check Windows 8.1

checked latest patches for 19.021.20056

rebooted each time

Nothing is working - help please - I'm not a tech expert so simple English.

[ls_rbls]

Where are you downloading the Adobe Acrobat installation program from?

Are you using the CC Desktop app to perform the uninstalls and reinstalls?

[juliah88249178]

installation from https://get.adobe.com/reader/

No not using the CC Desktop App to uninstall and reinstall - just using Windows uninstall.  Have no idea how to download the CC app without subscribing and I live in a country where I can't subscribe even if I wanted to.

Using Adobe Reader and Adobe Acrobat Cleaner Tool to clean 

[ls_rbls]

Hi,

I apologize. I read too fast an assumed that you were using Adobe Acrobat Pro; no need for subscription or CC Desktop app.

• For your Windows 8.1 I think you can safely try to disable Data Execution Prevention for all Programs in your Windows 8. Also disable automatic updates for Windows 8 as it seems that it doesn't get anymore support and smetimes it gets stuck downloading large installation files to migrate to Windows 10.

The link that you provided is supposed to work but in this case, if you notice in the link that you are using it also seems to install a few other items silently, like, the Chrome extension, for example. I don't think that using this installation method allows you to manually have control of what really needs to be installed (but this is a guess, I might be wrong).

• So instead, Please try the following link and download the full offline installer from here: https://get.adobe.com/reader/enterprise/

After you successfully complete the installation there should be no need to use the Program Compatibility Troublsehooter but, nevertheless, is always good to run it once and let the wizard detect, download and install .Net dependencies.

• Check the admin guide if you need to disable/enable/modify certain installation customizations: https://www.adobe.com/devnetdocs/acrobatetk/tools/AdminGuide/properties.html

• Alternatively, you can download from here too: ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/1902120049/

• Once you've successfully install your Acrobat Readr, You can also manually install the latest update from here: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html  or here: ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/1902120056/