• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Adobe Reader DC crashing when printing A0 drawings

New Here ,
Jul 22, 2021 Jul 22, 2021

Copy link to clipboard

Copied

Hi All

When attempting to print architectural A0 layouts the program freezes and then crashes

The files are noormaly around 10mb + so are large files.

The program is slow to load the drawings anyway, and struggles to pan with a good refresh rate so if anyone has solutions for that as well it would be appreciated.

I've attached a photo showing the progress bar, after this if you click on the drawing it freezes and then needs to be force closed.

The only other thing to not is sometimes it progress to 'Flattening' and then crashes.

 

Any help would be appreciated.

Thanks

Toby5FA3_1-1626962754697.png

 

 

TOPICS
Crash or freeze , General troubleshooting , Print

Views

137

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 23, 2021 Jul 23, 2021

Copy link to clipboard

Copied

Hi Toby

 

Hope you are doing well and sorry to hear that.

 

Is this a behavior with a particular PDF file or with all the PDFs that you try to print? Please try to print a small size PDF file and check. If the file is stored on a shared network,drive please download it to your computer first and then try to print again and check.

 

What is the version of the Adobe Acrobat Reader DC you are using? To check the version go to Help About Acrobat and make sure you have the latest version 21.05.20058 installed. Go to Help > Check for Updates and reboot the computer once.

 

Also check for any missing/pending update for the printer driver and firmware and try updating it. You may also try to remove the printer driver, reboot the computer and reinstall the driver from the manufacturer web site and check.

 

For more information please check the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

 

Regards
Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 28, 2021 Jul 28, 2021

Copy link to clipboard

Copied

Hi Amal

 

This is the original psoter, I entered by email address incorectly and there doesn't seem to be any way to get that updated so just made a new account!

 

I've followed the steps and they do not seem to work, this is for large files failry consistantly as discribed in:

 

https://community.adobe.com/t5/acrobat/large-pdf-prints-from-adobe-pro-but-not-adobe-reader/m-p/9732...

 

The solution described in this post is a quick fix but  running a software package in a non-protected mode should not be a final soltuion due to the potential security risks.

 

The printer works, is fully updated and can print all smaller drawings, it can print these same drawing when imported to AutoCAD, again this is not a permanent solution as it takes time to import these larger drawings. I've tried from network and c drive locations.

 

My installation infoamtion can be foudn in attached picture.

 

Any help is appreciated.

 

Thanks

 

Toby

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 28, 2021 Jul 28, 2021

Copy link to clipboard

Copied

LATEST

Hi there

 

We are sorryto hear that. As its working when turning off the protected mode. Please check the help page - https://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines